Privacy Policy lewu88 — Our Commitment to Protecting Your Personal Data

1. Introduction

Lewu88 takes the protection of your personal data extremely seriously. As a trusted online gaming platform in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and all applicable related regulations.

This Privacy Policy describes our practices regarding information we collect when you use the lewu88.com website, the lewu88 mobile app, and all related services. It also outlines your rights as a data subject and how you may exercise them.

We understand that your trust is our most valuable asset. That is why we are always committed to being transparent about how we handle your personal data, and we will never use it in any way that could compromise your interests or privacy.

2. Data We Collect

Lewu88 collects your personal data through various means when you interact with our platform. The types of data collected are as follows:

Account Registration Data:

• Full name as per identity card or passport
• Date of birth and gender
• Active mobile phone number
• A valid and active email address
• Your chosen username
• Password (stored in heavily hashed form — we do not store your original password)

Identity Verification Data (KYC):

• Copy of identity card (MyKad), passport, or other valid identity document
• Selfie or facial photo for identity verification
• Proof of address such as a recent utility bill or bank statement

Financial Data:

• Bank account information (bank name, account number) for withdrawal purposes
• Registered digital wallet details (TNG eWallet, Boost, GrabPay)
• Deposit and withdrawal transaction history within the lewu88 platform

Usage & Technical Data:

• Your IP address, browser type, and device operating system
• Access log data including dates, times, and in-platform actions
• Mobile device information (device model, device ID) when using the app
• General geolocation data (country/region) for compliance purposes
• Game activity records and betting history

3. How We Use Your Data

The personal data we collect is used for the following purposes:

We will not use your personal data for any purpose other than those stated above without obtaining your prior consent.

4. Legal Basis for Data Processing

Every personal data processing activity we carry out is based on one or more valid legal grounds under Malaysia's PDPA and internationally recognized data protection principles:

• Contract performance — processing required to provide lewu88 services to you as a registered member.
• Legal compliance — processing required to fulfill our legal obligations, including AML, KYC, and reporting requirements to relevant authorities.
• Legitimate interest — processing required for our legitimate interests, including fraud prevention, platform security, and service improvement.
• Consent — for certain processing activities such as marketing communications, we obtain your explicit consent. You may withdraw this consent at any time.

5. Data Sharing with Third Parties

Lewu88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, we may share your data in the following limited circumstances:

• Payment processors — information required to process your deposits and withdrawals is shared with payment service providers such as licensed banks and digital wallet operators in Malaysia.
• Game providers — the minimum data required to run games is shared with our game provider partners, who are also bound by strict confidentiality agreements.
• Legal authorities — we will disclose your personal data when required to do so by court order, regulatory directive, or other valid legal obligation.
• IT service providers — companies that assist us in managing our technical infrastructure (such as cloud computing and cybersecurity) may access data within a limited scope and are subject to confidentiality agreements.

6. Data Security

We implement a range of robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption for all data communications between the platform and your device.
• Encryption of data at rest — sensitive data is stored in encrypted form in our databases.
• Role-based access control — staff may only access data required for their specific duties.
• Two-factor authentication (2FA) for staff accounts and is also available for member accounts.
• Regular security scanning — penetration testing and security audits are conducted periodically by independent parties.
• 24/7 Monitoring — a real-time threat monitoring system is active at all times to detect and respond to suspicious activity.
• Automatic data backup — data is backed up regularly to prevent information loss.

While we take all reasonable precautions, no security system is perfect. In the event of a data breach affecting your information, we will notify you within the timeframe required by law and take immediate remedial action.

7. Cookies & Tracking Technologies

Lewu88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies — helps us understand how members use our platform through anonymized analytics data, enabling us to continuously improve our services.
• Functional Cookies — stores your preferences such as language, display settings, and login information for a smoother repeat experience.
• Marketing Cookies — used to display relevant promotions. These cookies are only activated with your consent and can be disabled through your browser settings.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and security of the lewu88 platform.

8. Cross-Border Data Transfers

In certain situations, your personal data may be transferred to, stored on, or processed by servers located outside Malaysia, particularly in connection with our cloud computing services and technical infrastructure.

When such data transfers occur, lewu88 ensures that:

• The recipient country or region has a level of data protection equivalent to or higher than that of Malaysia.
• Appropriate data transfer agreements have been put in place to safeguard your rights.
• Overseas service providers are bound by strict contractual obligations to protect your data.

9. Data Retention

Lewu88 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The following are our data retention guidelines:

• Active account data — retained for as long as your account remains active and for a reasonable period following account closure.
• Financial & transaction records — retained for a minimum of 7 years in accordance with Malaysia's tax and AML legal requirements.
• KYC Documents — retained for a minimum of 5 years after the business relationship ends, in accordance with AML/CFT legal requirements.
• Customer support communication logs — retained for 3 years for reference and dispute resolution purposes.
• Technical log data — retained for 90 days for security and debugging purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymised in accordance with our security procedures.

10. Your Rights as a Data Subject

As a lewu88 member and data subject under Malaysia's PDPA, you have the following important rights regarding your personal data:

To exercise any of the above rights, please contact the lewu88 support team via live chat or email. We will process your request within 14 business days.

11. Children and Underage Users

Lewu88 Services is not designed for and is not directed at individuals under the age of 18. We do not knowingly collect personal data from children or minors.

If we determine that personal data of a minor has been collected without appropriate age verification, we will take immediate steps to delete that data and close the account in question.

If you become aware that someone under the age of 18 has registered a lewu88 account, please notify us immediately so that appropriate action can be taken.

12. Changes to the Privacy Policy

Lewu88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or updated platform features.

When we make significant changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all registered members via email or in-platform notice.
• For significant changes, a prominent notice will be displayed on the lewu88 homepage for at least 7 days before the changes take effect.

We encourage you to review this page periodically. Continued use of the lewu88 platform after any policy changes take effect constitutes your acceptance of the updated version.

13. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the lewu88 platform
• Response Time: Within 14 working days for privacy-related requests

You may also refer to Terms and Conditions us for more information on platform usage rules, or visit the Responsible Gaming us for available self-control tools.